Mossberg calls Mobile Me "ragged"

24/07/08 06:58
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When Walt Mossberg, the technology guru for the Wall Street Journal, calls your product “ragged” you know you have problems. When he calls Apple software “ragged” then you’re in deep mud. I can’t ever remember an Apple product being ridiculed so badly and the problem with all these negative reviews is that they are for the most part right on.

I have been using the 3G iPhone for over a week now and both the hardware and software are NOT ready for prime time. There are major issues with the sync of calendars and mail and not users are complaining that 3G coverage is unreliable. AT&T is blaming Apple hardware and software and Apple is blaming servers and Outlook. Add it all up and you’re getting a lousy customer service experience and the first major stumble that this author can remember for Apple.

Yesterday after I charged up my iPhone I noticed that I was not getting push eMail. After powering off and powering on again it started to work and I missed some really important eMails that had to be answered ASAP. According to the boards this is a problem that is well known. Then there is the sync issues with iCal. Adding items to iCal is no guarantee that they will show up on your iPhone or Mobile Me and forget subscribed calendars.

When you have people camping out for your new product you had better ensure that it works OK and in this case Mobile Me is NOT ready for prime time and is in beta at best right now. Apple products and software have always worked to perfection and this setback has to be worrisome to ALL Apple customers because this represents a potential pattern of quality issues which has NEVER been associated with any Apple product.

Here is the link to Mr Mossbergs video
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