Customer service (or lack thereof)
Welcome to Apple Mac Stuff

Meltdown is shameful for Apple

11/07/08 12:45
screenshot_01
Apple’s meltdown is a classic example of problems that can result from complex systems that have single points of failure. In today’s case, the company appeared to invite disaster by not separating its existing customers from new ones. On Friday morning, Apple executives acknowledged the problem and said the combination of original iPhone users upgrading and new iPhone 3G users trying to complete their activation swamped the company’s servers. Does Apple care? Why should they? After all they are Apple ! Read More...
|